Colocation facilities in and around Houston provide power, cooling, and physical access control. You still manage servers, storage, networking, OS patches, and data protection. Many outages happen in the customer-owned layer, not the facility layer.
Facility vs Customer Responsibilities
The colo handles building power, generators, and badge access. You handle firmware, OS updates, firewall rules, backup jobs, and spare parts or smart hands coordination.
Smart hands tickets for drive swaps and cable checks should be in your runbook with vendor contacts.
Remote Hands and Local Partners
When you cannot send staff to the cage, remote hands or a local MSP dispatches techs for visual checks and part replacements.
Hawkeye Core coordinates with Houston colo providers and documents what was done for audit trails.
Connectivity and Redundancy
Dual power feeds, diverse network paths, and offsite replication protect against single points of failure. Review contracts annually for bandwidth and cross-connect changes.