Email Identity & Device Management
Exchange Online Setup and Support
Exchange Online design, migration, and day-2 support with Houston-based staff.
Serving Houston, TX and surrounding areas including Sugar Land, Katy, The Woodlands, and Galveston.
Quick facts
- Who we serve: IT leads moving to Exchange, Organizations replacing on-prem Exchange, Teams needing shared mailboxes
- Problems solved: Mailbox moves without downtime, Shared mailbox governance, Mobile access security
- Tools and platforms: Exchange Online, Entra ID, MFA, Transport rules
- Next step: Plan Exchange Online
Who it is for
- IT leads moving to Exchange
- Organizations replacing on-prem Exchange
- Teams needing shared mailboxes
Problems we solve
- Mailbox moves without downtime
- Shared mailbox governance
- Mobile access security
Solutions and deliverables
- Hybrid or cloud-only Exchange designs
- Shared mailboxes, resource calendars, and retention
- Mobile and remote access with MFA and conditional access
Tools and platforms
- Exchange Online
- Entra ID
- MFA
- Transport rules
Service area and availability
- Serving Houston, TX and surrounding areas including Sugar Land, Katy, The Woodlands, and Galveston.
- Onsite in Houston with remote coverage elsewhere
- Business hours: Mon-Fri 8am-6pm CT with after-hours for incidents
Trust and proof
- Documented runbooks and SLAs
- Security-first configurations
- Internal links to related services and contact
What's included
Comprehensive coverage of our exchange online setup and support service for Houston businesses.
Exchange Online architecture and deployment
- Cloud-only Exchange Online design for new organizations or full migration scenarios
- Hybrid Exchange configuration coexisting on-premises Exchange with Exchange Online during transitions
- Mailbox database design with appropriate size limits and archive mailbox policies
- Custom domain setup with autodiscover, MX records, and Outlook Anywhere configuration
- Namespace and certificate planning ensuring seamless client connectivity and secure transport
- PowerShell automation for bulk mailbox operations and administrative efficiency
Mailbox migrations and cutover planning
- Cutover migration for small organizations moving all mailboxes at once with minimal complexity
- Staged migration for medium-sized Houston businesses phasing mailbox moves over weeks
- Hybrid migration for large enterprises with coexistence and phased user transitions
- IMAP and PST import migrations from legacy systems lacking native Exchange connectivity
- Pre-migration mailbox cleanup removing unnecessary items and reducing migration time
- Post-migration validation ensuring folder structures, rules, delegates, and permissions intact
Shared mailboxes and resource management
- Shared mailboxes for team aliases like info@, sales@, and support@ with delegated access
- Resource mailboxes for Houston conference rooms, equipment, and vehicles with booking calendars
- Delegation and full-access permissions allowing assistants to manage executive mailboxes
- Send-as and send-on-behalf permissions for team communications and department emails
- Distribution lists and Microsoft 365 groups with self-service membership and approval workflows
- Shared mailbox governance policies preventing sprawl and ensuring regular access reviews
Mobile and remote access configuration
- ActiveSync and Exchange Online mobile access for iOS, Android, and Windows devices
- Outlook mobile app deployment with conditional access policies and app protection
- Multi-factor authentication (MFA) required for all remote email access protecting Houston accounts
- Conditional access restricting email to compliant devices and approved locations
- Mobile device management (MDM) enforcing PIN, encryption, and remote wipe capabilities
- Outlook Web App (OWA) customization with company branding and feature policies
Transport rules and mail flow security
- Transport rules enforcing email disclaimers, encryption, and content filtering organization-wide
- Mail flow connectors routing email through third-party security gateways or compliance archives
- Journaling and BCC rules for regulatory compliance and legal discovery requirements
- Anti-spam and anti-malware policies tuned to Houston business needs with quarantine management
- External sender warnings alerting users to emails originating outside the organization
- Mail flow troubleshooting with message trace and NDR analysis resolving delivery issues
Ongoing Exchange Online support
- Mailbox provisioning and deprovisioning as Houston employees join and leave the organization
- License management optimizing Exchange Plan 1 vs Plan 2 assignments based on feature needs
- Retention policies and litigation hold configuration for compliance and legal requirements
- Mailbox auditing and activity monitoring tracking access and changes for security investigations
- Performance tuning and mailbox size management preventing quota issues and slowdowns
- Help desk support for Outlook issues, mobile setup, and user questions with SLA response times integrating with managed IT services
FAQs
Common questions from Houston clients and AI/voice search.
Do you migrate from on-premises Exchange to Exchange Online?
Yes. We support hybrid, staged, and cutover migrations from on-prem Exchange to Exchange Online preserving mailboxes, rules, permissions, and calendar data.
Can you set up shared mailboxes and resource calendars?
Yes. We configure shared mailboxes for team emails, resource mailboxes for conference rooms, delegation, send-as permissions, and governance policies.
Do you secure mobile email access?
Yes. We deploy Outlook mobile with MFA, conditional access, device compliance, app protection policies, and remote wipe for Houston mobile users.
Do you provide ongoing Exchange Online support?
Yes. We handle mailbox provisioning, license management, retention policies, transport rules, troubleshooting, and help desk support for Houston businesses.
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