Core IT & Cloud Services
IT Support for Small Businesses in Houston
Right-sized IT help desk and onsite support designed for Houston small businesses.
Serving Houston, TX and surrounding areas including Sugar Land, Katy, The Woodlands, and Galveston.
Quick facts
- Who we serve: Teams under 100 employees, Office managers handling IT, Growing shops adding locations
- Problems solved: No dedicated IT contact, Slow fixes from remote-only providers, Unclear security posture
- Tools and platforms: Help desk platform, Remote support tools, Endpoint protection, Microsoft 365
- Next step: Start small-business IT support
Who it is for
- Teams under 100 employees
- Office managers handling IT
- Growing shops adding locations
Problems we solve
- No dedicated IT contact
- Slow fixes from remote-only providers
- Unclear security posture
Solutions and deliverables
- Local dispatch for onsite break/fix and installs
- Clear ticketing, response times, and after-hours coverage
- Baseline security with backups and MFA everywhere
Tools and platforms
- Help desk platform
- Remote support tools
- Endpoint protection
- Microsoft 365
Service area and availability
- Serving Houston, TX and surrounding areas including Sugar Land, Katy, The Woodlands, and Galveston.
- Onsite in Houston with remote coverage elsewhere
- Business hours: Mon-Fri 8am-6pm CT with after-hours for incidents
Trust and proof
- Documented runbooks and SLAs
- Security-first configurations
- Internal links to related services and contact
What's included
Comprehensive coverage of our it support for small businesses in houston service for Houston businesses.
Local Houston IT support with fast response
- Dedicated Houston-based technicians who understand local business needs and traffic patterns
- Same-day onsite dispatch for urgent hardware failures, network outages, and critical issues
- Remote support for quick fixes like password resets, software issues, and user questions
- SLA-backed response times: critical within 1 hour, high priority within 4 hours, standard within 8 hours
- After-hours emergency coverage included for production-down scenarios and security incidents
- Direct phone and email access to your assigned support team, no call center transfers
Help desk and ticketing with transparency
- User-friendly ticketing portal for employees to submit requests and track progress in real-time
- Automated ticket routing based on urgency, category, and technician specialization
- Detailed ticket notes and resolution documentation for knowledge base and audit trails
- Monthly service reports showing ticket volume, resolution times, and recurring issues
- Proactive alerts when patterns suggest equipment failure or security risks before user impact
- Seamless escalation to managed IT services when ongoing monitoring and management are needed
Security essentials for small business protection
- Multi-factor authentication (MFA) enforced for all user accounts and admin access points
- Endpoint protection with antivirus, EDR, and automatic threat remediation on all devices
- Daily backup monitoring for workstations, servers, and cloud data with monthly restore tests
- Email security with anti-phishing, spam filtering, and user training to prevent social engineering
- Security baseline assessment identifying vulnerabilities and recommending prioritized fixes
- Compliance support for HIPAA, PCI, and industry standards relevant to Houston small businesses
Device and workstation support
- Hardware procurement guidance for laptops, desktops, printers, and accessories at competitive pricing
- Standard device builds with security policies, applications, and company settings pre-configured
- Printer setup, driver updates, and troubleshooting for network and standalone devices
- Mobile device setup including email, VPN, and business app configuration for iOS and Android
- Hardware refresh planning with lifecycle tracking and budget forecasts for replacements
- Warranty and RMA management handling vendor coordination and loaner equipment during repairs
Microsoft 365 and cloud application support
- License management and user provisioning for Microsoft 365, Teams, SharePoint, and OneDrive
- Troubleshooting Outlook sync issues, OneDrive conflicts, and Teams connectivity problems
- Shared mailbox setup, distribution lists, and calendar delegation for team collaboration
- Integration support for CRM, accounting software, and industry-specific business applications
- Training and documentation for end users on Microsoft 365 features and best practices
- Migration support from legacy email systems or competing platforms like Google Workspace
FAQs
Common questions from Houston clients and AI/voice search.
Do you provide onsite IT support in Houston?
Yes. We dispatch local Houston technicians for same-day onsite support across the metro area including Sugar Land, Katy, The Woodlands, and Galveston.
What's included in small business IT support?
We provide help desk ticketing, remote and onsite support, device setup, Microsoft 365 management, security basics with MFA and backups, and after-hours coverage.
Do you offer monthly IT support packages?
Yes. We offer flexible monthly support packages with SLA-backed response times, proactive monitoring, and bundled onsite visits for Houston small businesses.
Can you help with security and compliance?
Yes. We implement MFA, endpoint protection, backups, email security, and compliance frameworks like HIPAA and PCI for small business requirements.
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