Core IT & Cloud Services
Managed IT Services Houston
Proactive managed IT with monitoring, patching, and on-site support across Houston.
Serving Houston, TX and surrounding areas including Sugar Land, Katy, The Woodlands, and Galveston.
Quick facts
- Who we serve: Small and mid-sized businesses, Multi-location offices, Founders needing a turnkey IT team
- Problems solved: Unexpected downtime and tickets, Unpatched devices and shadow IT, No clear roadmap or budgeting
- Tools and platforms: RMM and PSA, Microsoft 365, Azure, Endpoint protection
- Next step: Request managed IT pricing
Who it is for
- Small and mid-sized businesses
- Multi-location offices
- Founders needing a turnkey IT team
Problems we solve
- Unexpected downtime and tickets
- Unpatched devices and shadow IT
- No clear roadmap or budgeting
Solutions and deliverables
- 24/7 monitoring, alerting, and SLA-backed response
- Patch management, backups, and security baselines
- Quarterly IT roadmap with budget and lifecycle planning
Tools and platforms
- RMM and PSA
- Microsoft 365
- Azure
- Endpoint protection
Service area and availability
- Serving Houston, TX and surrounding areas including Sugar Land, Katy, The Woodlands, and Galveston.
- Onsite in Houston with remote coverage elsewhere
- Business hours: Mon-Fri 8am-6pm CT with after-hours for incidents
Trust and proof
- Documented runbooks and SLAs
- Security-first configurations
- Internal links to related services and contact
What's included
Comprehensive coverage of our managed it services houston service for Houston businesses.
24/7 monitoring and alerting
- Real-time monitoring of servers, workstations, network gear, and cloud services around the clock
- Automated alerts for disk space, CPU spikes, failed backups, and security events
- Proactive issue resolution before end users notice downtime or performance degradation
- Synthetic transaction monitoring to validate critical app availability and response times
- SLA-backed response times with escalation to on-call engineers for after-hours incidents
- Monthly uptime and performance reports delivered to Houston leadership teams
Patch management and compliance
- Automated patching of Windows, macOS, Linux servers, and endpoint devices on scheduled cycles
- Test patches in staging before production rollout to minimize business disruption
- Track patch compliance across all devices and remediate non-compliant endpoints
- Emergency patching for zero-day vulnerabilities with expedited change control
- Third-party app updates for Adobe, Java, browsers, and line-of-business software
- Quarterly compliance audits and attestation reports for regulatory requirements
Backup and disaster recovery
- Daily automated backups of servers, file shares, databases, and Microsoft 365 data
- Immutable backup storage to protect against ransomware and accidental deletion
- Quarterly restore testing with documented procedures and recovery time objectives
- Disaster recovery runbooks for site failures, cloud outages, and data center events
- Backup monitoring with alerts for failed or incomplete jobs requiring remediation
- Offsite replication to Azure or secondary Houston data center for geographic redundancy
Security baselines and endpoint protection
- Deploy and manage endpoint detection and response (EDR) across all Houston devices
- Enforce MFA, conditional access, and password policies via Microsoft Intune and Entra ID
- Configure firewalls, VPNs, and network segmentation to isolate critical systems
- Phishing simulations and security awareness training for staff every quarter
- Incident response playbooks with root cause analysis and remediation tracking
- Monthly security posture reviews with prioritized remediation plans for vulnerabilities
Strategic IT roadmap and vCIO services
- Quarterly business reviews with Houston leadership to align IT with growth goals
- Technology roadmap planning for new office locations, acquisitions, and expansions
- Budget forecasting for hardware refreshes, license renewals, and cloud migrations
- Vendor management and contract negotiations for telecom, SaaS, and infrastructure
- IT policy documentation covering security, acceptable use, BYOD, and remote work
- Proactive recommendations for Microsoft 365, Azure, and third-party platform adoption
FAQs
Common questions from Houston clients and AI/voice search.
What's included in managed IT services in Houston?
We provide 24/7 monitoring, patch management, backups, endpoint security, help desk support, and quarterly IT roadmap planning for Houston businesses.
Do you offer on-site support in Houston?
Yes. We dispatch local Houston technicians for break/fix, installations, and projects requiring onsite presence.
What are your SLA response times?
Critical issues receive 1-hour response; high priority 4 hours; normal 8 business hours. After-hours emergency coverage is included.
How is pricing structured?
Managed IT is billed per user or per device on a monthly subscription with no long-term contracts. Custom quotes available for Houston organizations.
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