Core IT & Cloud Services
Microsoft 365 Support
Day-2 Microsoft 365 support, admin, and user help desk for Houston companies.
Serving Houston, TX and surrounding areas including Sugar Land, Katy, The Woodlands, and Galveston.
Quick facts
- Who we serve: Businesses without internal IT, Lean IT teams needing escalation, Distributed Houston teams
- Problems solved: Slow ticket response, Permissions and guest access chaos, Unclear governance on Teams and SharePoint
- Tools and platforms: Microsoft 365 Admin Center, SharePoint, Teams, Power Platform
- Next step: Get Microsoft 365 support
Who it is for
- Businesses without internal IT
- Lean IT teams needing escalation
- Distributed Houston teams
Problems we solve
- Slow ticket response
- Permissions and guest access chaos
- Unclear governance on Teams and SharePoint
Solutions and deliverables
- User provisioning, license moves, and access cleanup
- Teams/SharePoint governance and retention tuning
- Usage reporting with monthly recommendations
Tools and platforms
- Microsoft 365 Admin Center
- SharePoint
- Teams
- Power Platform
Service area and availability
- Serving Houston, TX and surrounding areas including Sugar Land, Katy, The Woodlands, and Galveston.
- Onsite in Houston with remote coverage elsewhere
- Business hours: Mon-Fri 8am-6pm CT with after-hours for incidents
Trust and proof
- Documented runbooks and SLAs
- Security-first configurations
- Internal links to related services and contact
What's included
Comprehensive coverage of our microsoft 365 support service for Houston businesses.
User provisioning and license management
- Create new user accounts, assign licenses, and configure mailboxes within SLA timeframes
- Move users between license tiers (Business Basic, Standard, Premium) as needs change
- Bulk user imports and updates via CSV or Azure AD Connect for large onboarding waves
- Manage guest access and external sharing for client collaboration and partner portals
- Reclaim and reassign licenses from inactive users to optimize spend
- Document licensing models and forecast annual renewal costs with usage insights
Teams and SharePoint governance
- Establish naming conventions, ownership rules, and lifecycle policies for Teams sites
- Configure guest access controls, external sharing limits, and DLP policies for sensitive data
- Clean up sprawling Team sites, orphaned channels, and duplicate file libraries
- Set up retention labels and policies to comply with legal and regulatory requirements
- Design SharePoint hub sites and navigation for organization-wide content discovery
- Train power users and site owners on governance best practices and self-service tools
Help desk and ticket response
- Provide local Houston-based support with clear SLA response times for end users
- Troubleshoot Outlook issues, OneDrive sync errors, and Teams connectivity problems
- Reset passwords, unlock accounts, and resolve MFA enrollment failures
- Handle mobile device setup, app installations, and Outlook mobile configuration
- Escalate complex issues to Microsoft support with proper case management
- Offer after-hours and weekend emergency coverage for critical production systems
Security and compliance monitoring
- Review audit logs for suspicious sign-ins, permission changes, and data exfiltration
- Respond to Microsoft Secure Score recommendations and close security gaps
- Configure conditional access policies to block risky sign-ins and enforce MFA
- Monitor DLP policy violations and coach users on handling sensitive information
- Conduct quarterly access reviews to remove stale permissions and external guests
- Generate compliance reports for auditors, legal teams, and regulatory filings
Usage reporting and optimization
- Deliver monthly usage reports on mailbox activity, file storage, and Teams adoption
- Identify underutilized licenses and recommend consolidation or downgrades
- Track inactive users, dormant mailboxes, and abandoned OneDrive storage
- Analyze Power Platform usage and governance for custom apps and workflows
- Provide roadmap recommendations for new Microsoft 365 features and pilot programs
- Forecast growth trends and budget impacts for license and storage expansion
FAQs
Common questions from Houston clients and AI/voice search.
Do you provide Microsoft 365 help desk support in Houston?
Yes. We offer local Houston-based help desk support with SLA-backed response times for user issues, password resets, and ticket escalation.
Can you manage Teams and SharePoint governance?
Yes. We establish naming conventions, lifecycle policies, guest access controls, and retention settings for Teams and SharePoint sites.
Do you handle license optimization?
Yes. We track license usage, reclaim inactive seats, and recommend tier changes to reduce Microsoft 365 spend while meeting business needs.
Can you generate compliance reports?
Yes. We produce audit logs, DLP reports, access reviews, and regulatory compliance documentation for legal and audit requirements.
Related services
Explore nearby intents to guide users and crawlers.
Core IT & Cloud Services
Microsoft 365 Setup Houston, TX
Tenant setup, licensing, and secure baselines for Houston teams ready to run on Microsoft 365.
View serviceCore IT & Cloud Services
Microsoft 365 Migration
Migrate email, files, and identities into Microsoft 365 with zero-data-loss cutovers.
View serviceCore IT & Cloud Services
Managed IT Services Houston
Proactive managed IT with monitoring, patching, and on-site support across Houston.
View service