Email Identity & Device Management

Patch and Update Management

Patch operating systems and apps with compliance reporting for Houston fleets.

Serving Houston, TX and surrounding areas including Sugar Land, Katy, The Woodlands, and Galveston.

Quick facts

Who we serve: Regulated industries, Remote and field devices, Exec and kiosk endpoints
Problems solved: Missed patches, No visibility on compliance, Legacy app compatibility risks
Tools and platforms: Intune, RMM patching, Update catalogs, Reporting dashboards
Next step: Harden patch compliance

Who it is for

Regulated industries
Remote and field devices
Exec and kiosk endpoints

Problems we solve

Missed patches
No visibility on compliance
Legacy app compatibility risks

Solutions and deliverables

Maintenance windows and phased rings
Compliance dashboards and executive reporting
Exception handling with compensating controls

Tools and platforms

Intune
RMM patching
Update catalogs
Reporting dashboards

Service area and availability

Serving Houston, TX and surrounding areas including Sugar Land, Katy, The Woodlands, and Galveston.
Onsite in Houston with remote coverage elsewhere
Business hours: Mon-Fri 8am-6pm CT with after-hours for incidents

Trust and proof

Documented runbooks and SLAs
Security-first configurations
Internal links to related services and contact

What's included

Comprehensive coverage of our patch and update management service for Houston businesses.

Automated patch deployment strategies

Windows Update for Business policies automating OS patches with minimal Houston IT intervention
Phased deployment rings: pilot group testing patches before broader rollout to production users
Maintenance windows scheduling patches during off-hours preventing productivity disruption
Deadline enforcement ensuring critical security patches install within 7 days of release
User deferral options allowing Houston employees limited postponement for active work sessions
Reboot coordination minimizing user impact with notification warnings and scheduled restart windows

Third-party application patching

Adobe Reader, Java, Chrome, Firefox, and common application updates deployed centrally
Software update catalogs integrated with RMM and Intune for unified patch management
Custom application update testing ensuring line-of-business software compatibility
Vulnerability-driven patching prioritizing high-risk applications like browsers and PDF readers
Automatic update enablement where safe, manual coordination for business-critical apps
Inventory tracking identifying unpatched and unsupported applications requiring remediation

Patch compliance monitoring and reporting

Real-time dashboards showing patch status across all Houston workstations and servers
Compliance scoring by device, user, department, and location for targeted remediation
Monthly executive reports summarizing patch rates, critical vulnerabilities, and trends
Non-compliant device alerts triggering automated remediation or help desk follow-up
Historical compliance tracking demonstrating improvement and meeting audit requirements
Integration with cybersecurity services correlating patching with vulnerability scan findings

Exception and compatibility management

Documented exception process for applications incompatible with latest patches
Compensating controls like network isolation, EDR monitoring, and firewall rules for unpatched systems
Vendor escalation coordinating with software publishers for compatibility fixes and workarounds
Test environments validating patch compatibility before production deployment for critical apps
Exception approval workflows requiring business justification and risk acceptance
Regular exception reviews ensuring temporary holds don't become permanent security gaps

Server and infrastructure patching

Scheduled maintenance windows for Houston on-premises and Azure servers with change control
High-availability patching strategies minimizing downtime with rolling updates and failover
Database server patching coordinated with application teams for SQL Server, Oracle, and MySQL
Linux server update management using apt, yum, and configuration management tools
Network device firmware updates for switches, firewalls, and wireless access points
Backup verification before critical patches ensuring rollback capability if issues arise

FAQs

Common questions from Houston clients and AI/voice search.

How do you ensure Houston devices stay patched?

We use automated deployment rings, compliance monitoring, deadline enforcement, and real-time dashboards ensuring critical patches install within SLA timeframes.

Do you patch third-party applications like Adobe and browsers?

Yes. We deploy updates for Adobe, Java, Chrome, Firefox, and common applications using update catalogs integrated with our RMM and Intune management.

What happens if patches break business applications?

We test patches in pilot rings, maintain documented exceptions with compensating controls, and coordinate rollback procedures if production issues occur.

Do you provide patch compliance reporting?

Yes. We deliver monthly executive reports, real-time compliance dashboards, and audit documentation showing patch rates and vulnerability remediation.